Effective Date: [Insert Date]

At Sarvodaya Group of Institutions (“the Institution”), we are committed to providing a clear and fair refund policy for our students and applicants. This Refund Policy outlines the terms and conditions under which refunds will be processed for fees and other payments made to the Institution.

1. General Principles

1.1. Eligibility for Refunds: Refunds are considered for tuition fees, hostel fees, and other payments made to the Institution under specific conditions outlined in this policy. Refunds will only be made to the original payer or as directed by applicable law.

1.2. Application Process: Refund requests must be submitted in writing to the appropriate department, accompanied by all required supporting documentation. Verbal requests or requests through unofficial channels will not be processed.

1.3. Processing Time: Refunds will be processed within [15-30] business days from the date of approval of the refund request. Any delays due to incomplete documentation or verification requirements will be communicated to the applicant.

1.4. Non-Refundable Fees: Certain fees, such as application fees, registration fees, and examination fees, are non-refundable unless otherwise specified. Details of non-refundable fees will be communicated at the time of payment.

2. Refund of Tuition Fees

2.1. Full Refund: A full refund of tuition fees may be granted under the following circumstances:

• Program Cancellation: If the Institution cancels the program before the commencement date.
• Admission Withdrawal: If a student withdraws from the program before the start date, provided the withdrawal is communicated in writing [X] days prior to the start of the program.

2.2. Partial Refund: A partial refund of tuition fees may be granted under the following circumstances:

• Early Withdrawal: If a student withdraws from the program after the commencement date but before completing [X]% of the program. The refund amount will be prorated based on the period of attendance.
• Medical Withdrawal: If a student withdraws due to serious medical reasons, documented by a certified medical professional, after the program has commenced. The refund amount will be prorated based on the period of attendance.

2.3. No Refund: No refund of tuition fees will be granted under the following circumstances:

• Late Withdrawal: If a student withdraws from the program after completing [X]% or more of the program.
• Disciplinary Action: If a student is expelled or suspended due to disciplinary action, no refund will be provided for the remaining term.

3. Refund of Hostel Fees

3.1. Full Refund: A full refund of hostel fees may be granted if the student cancels their hostel accommodation before the start date and provides written notice [X] days in advance.

3.2. Partial Refund: A partial refund of hostel fees may be granted if the student vacates the hostel after occupying the room but within [X] days of the start date. The refund amount will be prorated based on the duration of stay.

3.3. No Refund: No refund of hostel fees will be provided if the student vacates the hostel after [X] days of the start date or if the student is expelled due to violation of hostel rules.

4. Refund of Other Fees

4.1. Transportation Fees:

• Full Refund: If transportation services are canceled before the start date, a full refund of transportation fees will be provided.
• Partial Refund: If a student opts out of transportation services after using them for a portion of the term, a prorated refund may be granted based on usage.

4.2. Mess Fees:

• Full Refund: If mess services are canceled before the start date, a full refund of mess fees will be provided.
• Partial Refund: If a student withdraws from mess services mid-term, a prorated refund based on the unused portion may be provided.

4.3. Examination and Certification Fees:

• No Refund: Examination and certification fees are generally non-refundable once paid, except in cases where an examination is canceled by the Institution.

5. Special Considerations

5.1. Force Majeure: In cases of force majeure events, such as natural disasters, pandemics, or government directives, refund decisions will be made on a case-by-case basis considering the specific circumstances and impact on the Institution’s operations.

5.2. Exceptional Cases: Refund requests not covered by this policy may be considered by the Institution’s management on a discretionary basis. Such requests should be submitted in writing with detailed justification.

6. Procedure for Requesting a Refund

6.1. Submission: Submit a written refund request to the appropriate department (e.g., Admissions, Finance, Hostel Administration) including the following details:

• Full Name: As registered with the Institution.
• Student ID: If applicable.
• Program/Course Details: Name and details of the program or course.
• Reason for Refund Request: Detailed explanation and any supporting documents.

6.2. Review and Approval: The refund request will be reviewed by the respective department, and a decision will be communicated to the applicant within [X] business days. The decision will be based on the eligibility criteria outlined in this policy.

6.3. Payment of Refund: Approved refunds will be processed through the original method of payment or as specified in the refund approval. The Institution is not responsible for delays caused by banking processes or external payment systems.

7. Contact Information

For any questions or concerns regarding this Refund Policy or to submit a refund request, please contact:

• Admissions Office: [Insert Contact Details]
• Finance Office: [Insert Contact Details]
• Hostel Administration: [Insert Contact Details]

8. Changes to This Policy

The Institution reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates.

By making a payment to the Sarvodaya Group of Institutions, you acknowledge and agree to the terms outlined in this Refund Policy.